Frequently Asked Questions

Please click here for information about Shipping, Delivery & Returns

How do I place an order online?
Select the product you wish to buy by clicking the "Add to cart" button. If you wish to purchase more items, you can carry on shopping, adding everything you need to your cart. You can view your cart at any time by clicking on the “Cart” tab in the top right hand corner of the page. Once you’ve added everything you need you can go through to checkout page and follow instruction. Any problems you have, feel free to contact us.

How soon should I place my order?
You should place your order as soon as possible to ensure your order is delivered timely on the chosen date and time.

Where do I type in the customised wordings for my balloons?
For most of the customisable items, you can leave the personalised wordings on the column box shown on each product page. In any event that it's not shown on the product page, you can leave it in the Comment section at the Checkout page.

Are the balloons provided inflated with helium?
All balloons offered on our website are delivered readily inflated with helium unless otherwise stated.

How long will my helium balloons float for?
(tested indoor in an air-conditioned room)
Latex balloons:-
10" - 6-8 hours
12" confetti - 7-9 hours
12" - 12-15 hours
36" - 15-60 hours

Foil balloons:-
18" & 20" - 4-5 days
XL - 5-6 days
Orbz & Cubez - 5-7 days

Bubble balloons:-
24" - 3-7 days

Actual flying times vary depending on temperature and atmospheric conditions.
Helium balloons' float time are greatly affected by temperature. Please do not leave them in a hot car or trunk. 
Factors such as adding tassel garlands and filling balloons with confetti will also reduce float time.
Foil balloons are not suitable for outdoor usage. Helium balloons in general is not recommended for outdoor usage under extremely hot weather in Malaysia.
We will not be held liable for any under-performance if not handled correctly.

Why does my balloons oxidate?
Latex balloons can become covered with a velvet finish when atmospheric conditions change, such as in high humidity, in high ozone or when exposed to sunlight. The velvet finish is the result of oxidation, the first step in the bio-degradation (or natural breakdown) of the natural latex. To decrease the possibility of oxidation, cover balloons with a plastic bag, especially if they will be exposed for an length of time.

Why does my balloons burst?
Sometimes, for no apparent reason, balloons burst. Bursting may be caused by static electricity brought about by changing weather conditions or occur under extreme heat, rapid weather changes, or caught by something sharp.
We do not take liability for bursting or loss of balloons.

What is Hi-float?
HI-FLOAT balloon treatment is a solution of a plastic material dissolved in water. It forms a coating inside latex balloons that greatly reduces helium or air loss. It is nontoxic, non-irritating, noncorrosive, nonflammable and biodegradable. It increases the floating life of latex balloons by 5 times, on average, if stored in the right condition/ temperature. Hi-float is only usable on latex balloons.

Is helium gas flammable?
Helium is a natural, non-flammable, non-toxic gas. It is lighter than air and is safe for the environment. Helium is an asphyxiant and inhaling it can also result in loss of consciousness, due to lack of oxygen - it should never be inhaled.

Do you use mixed gases or pure helium gas in your balloons?
To keep up the standards of Party Perfect, we only use top quality pure helium gas. We do not mix our gases to save costs. We believe in delivering the best.

How will my items/ balloons be delivered?
Party items will be shipped via Poslaju while helium balloon bouquets will be delivered using dispatch service.

When will my helium balloons order arrive?
You can choose the delivery date and preferred time slot on the product pages. For same day delivery, please place your order and make payment before 12pm.

How can I change my delivery date or time?
You can message us on any social media platform or WhatsApp us at 017 6651466 to inform us at least 5 hours in advance. If you let us know less than 5 hours, chances are your balloons are already prepared and we may not be able to accommodate your request for a new timing. 

When will my party items arrive?
Your party items will be shipped on the next working day via Poslaju once payment is received. Usually you will receive 1-2 days after being shipped.

When will my pre-order items arrive?
Some pre-order items takes 2-4 days, while some takes 7-10 days. We will ship it as soon as it arrives our warehouse.

Can I get a refund since I have changed my mind?
We do not provide refunds once payment is received. However, you can have the paid amount as a store credit for your future order. There will be no expiry date for that.