We currently ship anywhere within Malaysia and internationally to Singapore only. Once your order is successful and we have received your payment, we will ship on the next working day via Poslaju. You should receive your items between 3-5 working days for orders within Malaysia and 5-7 days for orders to Singapore.
Shipping fee is RM8 to West Malaysia, RM10 to East Malaysia and RM28 to Singapore. For shipping to other countries, please enquire at email@example.com before making your purchase.
Helium balloons delivery is only available within Klang Valley and will be made via dispatch service. Your order will be delivered on your selected delivery date and time slot. However, please allow an extra window for time discrepancies due to traffic condition and dispatch drivers' punctuality. If you have a specific timing for delivery, please contact us before placing your order. For orders that require to be delivered/ picked up at/ before 9am or at/ after 9pm, there will be an additional charge of RM20 on top of the regular delivery fee.
RM25 - KL City Centre/ Bangsar/ Old Klang Road/ OUG
RM30 - PJ/ Subang/ TTDI/ Mont Kiara/ Bkt Jalil/ Wangsa Maju
RM35 - Ampang/ Puchong/ Cheras
RM40 - Kepong/ Batu Caves/ Seri Kembangan
RM50 - Shah Alam/ Klang/ Kajang/ Sungai Buloh
RM60 - Putrajaya/ Cyberjaya
Self Pick Up
We do not have a retail shop at the moment. But you can also opt to self pick up at our location at Seputeh Point (Midvalley area). As we're home based, full address will be provided once order is confirmed and payment is received.
You may return most new, unopened items within 14 days of delivery for a full refund. Applicable only if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.