Delivery & Self-Pickup

Delivery Information

We have dynamic delivery fees for helium balloon, cake & flower delivery, depending on your exact location within Kuala Lumpur, Selangor & Putrajaya, using our dispatch partner GoGet (and Lalamove in some rare cases). Your order will be delivered on your selected delivery date and time slot. However, please allow an extra window for time discrepancies due to traffic conditions and sudden weather changes.

Also, if you’re living in places far away from Kuala Lumpur, like Klang, Jenjarom, Kajang, Rawang, Cyberjaya, Putrajaya, Ampang Jaya, etc., we reserve the right to change your delivery timeslot to bundle it with other orders, to offer you the same competitive delivery rates as our other customers. Delivery costs to those places are RM50+ if we’d only send your single order.

For same-day delivery, please place your order and make payment as confirmation before 5pm.

Our regular delivery time slots for same-day deliveries are:

  • Order before 10am, to have your order delivered between 10am – 12pm (or later)
  • Order before 12pm, to have your order delivered between 12pm – 3pm (or later)
  • Order before 3pm, to have your order delivered between 3pm – 5pm (or later)
  • Order before 5pm, to have your order delivered between 5pm – 7pm (or later)

We also offer guaranteed delivery time slots in the morning:

  • Order by 8pm (the day before), to have your order delivered between 8-9am (RM50 fee)
  • Order by 10pm (the day before), to have your order delivered between 9-10am (RM25 fee)

Of course you can select any date in the future. The earlier you place your order, the better.

If you have a specific timing for delivery, please contact us before placing your order or place your order a few days in advance & let us know in the special instructions during checkout.

Enjoy free delivery with orders above RM300 for most places in Kuala Lumpur & surrounding areas! For areas that are more than 25.0 km (and up to 50.0 km) away from our shop, enjoy free delivery with orders above RM500.

Self-Pickup

We also offer self-pickup for your orders from our shop in Seputeh, next to Mid Valley. While our system will allow you to select a time slot within the next 30 minutes, please note that your balloons, flowers and cakes will take time to prepare. Please choose a reasonable time that’s at least one hour later than the current time. If you’re arriving within 15 minutes of placing your order, your balloons or flowers might not be ready and you’ll have to wait.

After placing your order and having selected a pickup time, you can enter PartyPerfect.my into Google Maps / Waze to get to us.

Please note that we do not have any products on display for you to choose on location. We don’t entertain walk-ins. Everything is customised and made to order. If we would have all of our 500+ products / designs on display, we would need to spend thousands of Ringgit every day on helium and other product costs.

This is how you can find us:

Google Maps: https://g.page/partyperfectmy?share
Waze: https://ul.waze.com/ul?place=ChIJUanNsHdLzDERz9pY9dvUSfk&ll=3.11208010%2C101.69035140

Returns Policy

You may return most new, unopened party items (except helium balloons and balloon products) within 14 days of delivery for a full refund. Applicable only if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

If you need to return an item, please contact us directly on WhatsApp with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.