We currently ship anywhere (non-helium products only) within Malaysia and internationally to Singapore only. Once your order is successful and we have received your payment, we will ship on the next working day via Poslaju. You should receive your items between 3-5 working days for orders within Malaysia and 5-7 days for orders to Singapore.
Shipping fee is RM8 to West Malaysia, RM10 to East Malaysia and RM28 to Singapore. For shipping to other countries, please enquire at email@example.com before making your purchase.
Helium balloons delivery is only available within Klang Valley and will be made via dispatch service. Your order will be delivered on your selected delivery date and time slot. However, please allow an extra window for time discrepancies due to traffic condition and weather changes.
For same day delivery, please place your order and make payment as confirmation before 4pm and choose the delivery/ pick up time slot that’s at least 3 hours later from when you’re placing the order. Eg. if you’re placing the order at 10am, please choose the 1-4pm time slot onwards. If earlier time slot is chosen, we have the rights to amend to the next available one without prior notice.
For orders that came in after 4pm, we may not be able to proceed with it due to dispatch service availability and please refer to our no-refund policy on our FAQ page. Most of our products are available for same day delivery, however, please do check on each product pages for more details. Pre-order items will be stated as such.
For urgent orders, you may opt for self pick up at our location at Seputeh. We can have it ready as quick as 2 hours.*
*Subject to availability on weekends.
If you have a specific timing for delivery, please contact us before placing your order. For orders that require to be delivered/ picked up at/ before 9am or at/ after 9pm, there will be an additional charge of RM20 on top of the regular delivery fee.
Enjoy free delivery within Klang Valley for orders above RM380!* For areas outside of Klang Valley, a discounted rate applies.
Delivery rates and areas:
RM22 - KL City Centre/ Bangsar/ Old Klang Road/ OUG
RM28 - PJ/ Subang/ TTDI/ Mont Kiara/ Bkt Jalil/ Wangsa Maju
RM30 - Ampang/ Puchong/ Cheras
RM35 - Kepong/ Gombak/ Batu Caves/ Seri Kembangan
RM50 - Shah Alam/ Klang/ Kajang/ Sungai Buloh
RM55 - Putrajaya/ Cyberjaya
*If your area is within Klang Valley but not listed here, please choose the nearest town available.
Self Pick Up
We do not have a retail shop at the moment. But you can also opt to self pick up at our location at Seputeh Point (Midvalley area). As we're home based, full address will be provided once order is confirmed and payment is received and verified. You can select this option during checkout.
For Hot Air Balloon Bouquet ONLY, pick up location will be at Shamelin Star Residences Capella. If you're ordering with other helium balloons, pick up location for all items will be in Seputeh.
You may return most new, unopened party items (except helium balloons and balloon products) within 14 days of delivery for a full refund. Applicable only if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.